HELP
As Above Humen sells clothes that are bigger than usual. If you're not sure about your size, we suggest getting a size smaller than you usually wear. For instance, if you normally wear a Medium (M), try a Small (S) with us. If it feels good, you can get a bigger size later for a looser fit. Also, check our sizing chart on each product page for detailed measurements to help you pick the right size
You can wash all our clothes in the washing machine. Let them air-dry. Don't dry clean them. Use cold water to prevent colors from running and shrinking. Don't iron the design directly.
We share our upcoming designs and collections on our Instagram page - @abovehumen. To know about our latest releases, it's a good idea to follow us on Instagram. When we announce the new designs, you can buy them on our website.
We send and deliver all our orders across India.
All online orders are shipped from our Fulfillment Center located in New Delhi, India.
Orders paid online on www.abovehumen.com get free shipping anywhere in India. For cash on delivery orders, there's an extra charge of INR 100.
Once we ship your order, you'll receive an email from us with the tracking details and an estimated delivery date provided by our shipping service.
Sometimes, delivery can be delayed due to things beyond our control. If your order doesn't arrive by the expected date, get in touch with us, and we'll work to fix the issue as soon as possible.
All online orders are shipped from our Fulfillment Center located in New Delhi, India.
Once we ship your order, you'll receive an email from us with the tracking details and an estimated delivery date provided by our shipping service.
Sometimes, delivery can be delayed due to things beyond our control. If your order doesn't arrive by the expected date, get in touch with us, and we'll work to fix the issue as soon as possible.
Your order is confirmed with a 5-digit order number (Eg: #55555). We send out all orders within 24 hours, and you should have received an email from us with your tracking details and expected delivery date. Please check your spam folder if you can't find our email.
No worries! You can place an order over the phone through our Whatsapp chat. Just mention the product you want and provide the necessary shipping details.
Once you get an Order Number, you can't cancel the order, but you can modify it for size or product as long as it's still 'Unfulfilled.' Email connect@abovehumen.com with your order number and changes, and we'll assist you. Changes can't be made once the AWB is printed.
You can modify the delivery address as long as the order is 'Unfulfilled.' Once the AWB is printed, changes can't be made. Email connect@abovehumen.com with your order number and changes immediately.
When you check out, use the code provided in the email with your 'HUMEN' credit.
'Humen' credits are valid for 2 months from the issue date. Make sure to use them within this time, as they expire after that.
We do not have a return policy due to the limited quantities we produce. Hence, all orders are final and we do not provide any refunds. For more info, please drop us an email at connect@abovehumen.com and the team will be happy to assist you.
Sorry, we don't allow cancellations or refunds for any orders.
Send an email to connect@abovehumen.com with your order number and pictures showing the problem. Once we confirm it, our team will email you, letting you know we'll take the faulty/damaged product back and send you a new one.
Email connect@abovehumen.com with your order number and pictures of the issue. Once we check it, our team will email you, saying we'll take back the wrong/missing item and send you the correct/incomplete one.
No, items bought during promotions or sales aren't eligible for return, exchange, or refund.
If you return an order, we'll credit the amount back to you as ‘humen’ credit. This ‘humen’ credit is valid for 2 months from the date we issue it.
*We reserve the right to not accept a return if:
(1) the product/s are returned after use
(2) the products are damaged*
If you want to exchange something, contact our customer service team at connect@abovehumen.com within 5 days of receiving the product.
All exchanges go through a quality check. We might not accept the return if the item is used or damaged.
Once we confirm the exchange, ship the item back with the tracking ID we send you on connect@abovehumen.com.
We'll process the exchange within 7-10 business days after we get the returned item.
Share pictures of the defect at connect@abovehumen.com, and we'll get back to you within 24 hours.
Yes, you can exchange for a different size once only. Availability isn't guaranteed. If the size you need isn't in stock, we'll give you ‘humen’ credit.
Absolutely! Just send an email to connect@abovehumen.com, and our team will facilitate you with a GST invoice for your order.
If you got an order confirmation email and a follow-up email saying your transaction failed, don't worry. Your order will still be shipped. This might be a glitch with our payment system. Once you have an order number, we'll send your order as usual.
You can email us at connect@abovehumen.com or Call/WhatsApp us at +91-9889889088. We're available from Tuesday to Sunday, 11:00 A.M. to 6:00 P.M. IST. Feel free to reach out during these times for assistance.
